Vice President of Operations, Facilities Services
Bob Bardwell joined SMS Assist in October 2017 as VP Operations, Implementation and works with Matt Renner and Ari Fisher to ensure deals with customers are qualified and shaped for success. He also has ownership of elements throughout the implementation and onboarding process. Bob has experience in operations, technology, customer support and corporate strategy.
Prior to SMS Assist, Bob worked at Rackspace for seven years alongside Taylor Rhodes. During his time, he built high-leverage capabilities and fixed business aspects with outsized impacts on growth and customer loyalty. Among other notable accomplishments, he played a key role in building the Rackspace enterprise support model, which lead to success with Fortune 500 clients.
Prior to joining Rackspace, Bob worked at KPMG as a Senior Associate in the Federal & Financial Services practice. Bob holds a BBA and MSA from the Texas Tech University, Jerry S. Rawls College of Business.