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SMS Assist made it on the 2018 Forbes Cloud 100 list for the third year in a row at number 55! We are extremely proud to be recognized by Bessemer Venture Partners, Forbes and...

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090518 - Did you Hear? We're Opening a New Office in Naperville - Website Hero Image_Hero Image.png

We are so excited to announce that we have opened a new office location in Naperville at CityGate Centre to accommodate our continued growth! We chose Naperville for the new office because of the city’s robust business environment and highly-skilled workforce. Our new home has space for up to 400 SMSers. We’re starting with about 30 customer-service roles in October. Interested?...

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082318 - You've Been Preparing For Hurricane Season Wrong All Along  - Website Hero Image_Hero Image.jpg

Three of the top five costliest U.S. hurricanes on record occurred in 2017. This season, NOAA’s forecasters predict a 70-percent likelihood of 10 to 16 named storms....

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061318 - Confronting HVAC Costs is Worth the Wager - Website Hero Image_Hero Image.png

Everyone knows HVAC expenses can be challenging to measure and manage. Understanding your true costs for service and repairs, installations, and energy can improve your ability to manage the long-term total cost of ownership. Confronting these financials will help organizations develop and manage a budget objectively. Below are some common cost components of an HVAC system and the strategies to optimally measure and manage them.

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061518 - Before You Repair Your Facilities Flooring, Read This - Website Hero Image_Hero Image.jpg

Commercial flooring is extremely durable, but many different factors can affect how long it lasts. The geography of the location, dolly transportations, gondola movements and consumer traffic all put the floor at risk for damages. It’s vital to have a reactive plan in place when the unpredictable happens because commercial flooring doesn’t show signs when it is near the end of its life. When accidents and damages occur, a store manager can...

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060118 - Maintaining Flooring In Between Recurring Floor Care - Hero Image.jpg

Heads-up! Keep your PRSM login information handy as we dive into the ways a facilities maintenance partner simplifies floor care.

Sixty-nine percent of nationwide retailers schedule recurring floor care services at more than half of their locations, but a majority of stores don’t have the necessary support they need. The execution of a...

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050418 - Importance of Exteriors - Hero Img.png

Big-box retailers have evolved the shopping experience by offering curbside pickup and delivery, and consumers...

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040418 - How to Avoid Buyer’s Remorse During Snow and Ice Season_Hero Image.jpg

We all know the sense of regret in the pit of our stomachs after making a shortsighted purchase. Facility executives who are the decision-makers behind snow removal programs can also identify with buyer’s remorse when a snow season ends and they have to pay the operational and financial costs for inadequate snow removal services.

Facility executives should change the way they select their snow removal plan if they want to prevent...

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Prepare Your Facilities for Threats during Snow and Ice Season - Hero Image.jpg

Do your facilities have a snow and ice escalation plan? Creating a strategy for different storm levels that cover all the bases will provide peace of mind for everyone involved: facility managers will know their next steps and service providers will understand what is expected of them. However, creating a strategy takes planning along with trial and error.

We understand managing multiple facilities during snow and ice season is...

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022718 - SMS Assist Informs How Technology Can Overcome the Skills Gap _Hero Image.png

Our Vice President of Operations, Josh Lessack, was featured in Facility Executive Magazine. In his most recent article, Short on Staff? Turn to Tech, Lessack shares how facility executives can use technology to get...

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Social - 022318 - The Mandatory Questions to Ask When Searching for Next Season's Service Provider_Hero Image.jpg

The unexpected nature of a snow season can leave a facility maintenance executive on edge when approaching a new snow season. Huge blizzards can strike a facility and leave budgets unbalanced and facility executives scrambling to find last-minute service providers. If a disastrous snow season occurs, frustration can arise and poor decisions are made, which is why a fresh approach is necessary when entering the next snow season.

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020818 - Improve Your Restaurant's Maintenance Plan by Strategizing with a Service Provider_Hero Image.png

The National Restaurant Association 2018 show is in Chicago for their annual conference in May. During this conference, facility professionals and vendors get together, share their industry knowledge and build relationships.

Restaurants rely heavily on maintenance vendors to stay operational. However, the maintenance process must be effortless, timesaving and reliable to run a lucrative restaurant with service providers. Facility...

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020218 - How Snow Droughts Impact Landscaping-Social & Blog Post Image-Hero Image Size - 1200 x 317.jpg

A snow drought may seem like a positive for your operations until you realize the lack of snow can negatively impact your facilities’ landscapes. Snow is a natural insulator for the ground and the roots that grow within it. If temperatures drop below freezing and your landscape has no coverage, you might be at risk for a bleak spring.

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012618 - How Business Intelligence Can Help Your Company Get Smart with Data - Image_Artboard 2.png

Tracking facilities data is a complicated, end-to-end process that takes time and organization to complete. Collecting information alone does not mean you will get the best results. The key is to maximize the time and effort you put into collecting data, which is why implementing Business Intelligence (BI) is so important.

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011218 - 3 1:2 Trends That are Laying the Groundwork for Landscaping in 2018-Hero Image Size - 1200 x 317.jpg

As 2018 begins, retailers need to get in tune with the seasonal trends. While every location is unique, we can all agree that landscaping is beneficial for business and costly at the same time. To kick-start the year, here are a few trends in the facility maintenance industry, and the methods of obtaining them.

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121417 - Plot Next Year’s HVAC Spend in Your Budget with 3 Fundamental Questions-Hero Image Size - 1200 x 317.jpg

Before you know it, another season will be here to put your HVAC program to the test. For those who want to create the best HVAC program for their company, you must be willing to investigate why maintaining your HVAC is so costly, examine the health of your current HVAC assets and understand what you can do to drive up your maintenance and energy savings. Prepare for the upcoming seasons by asking yourself the following questions.

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120717 - Improve the Way You Organize Your Company’s Facilities Maintenance Data_Hero Image Size - 1200 x 317.jpg

Surprisingly, the typical R&M operation includes a large amount of data. Simple data, (e.g. vendor names) and rich data (e.g. work order details and pricing) can be equally challenging to organize. When managing thousands of locations, it only gets harder to use data to scale up and manage effectively.

So, where should we start? Well, effective data utilization begins in the overlooked task of recording your FM results in an...

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120417 - SMS Assist Shares How to Weather the Storm in Retail & Restaurant Facility Business-Hero Image Size - 1200 x 317.jpg

Our VP of Business Development and Sales Engagement, Sean Hartnett, was featured in Retail & Restaurant Facility Business magazine for the second time this year. In his most recent article, Weathering the Storm, Hartnett shares how...

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Many national retailers started small and grew their store’s footprint over time. However, as portfolios grow and locations age, the need for maintenance becomes exponential. Over time, this growth and aging exceeds a retailer’s ability to keep up, so they add a head count and consolidate vendors. In this situation, we see that the growth pace outruns the ability to hire, which creates new problems.

As these problems arise,...

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092017 - How to Mitigate Facility Maintenance Risks During Snow and Ice Season-Hero Image Size - 1200 x 317.jpg

We’re all familiar with the harsh reality of the liabilities associated with the slushy and icy conditions of the winter. From a snow plow hitting an employee’s car in a parking lot, to a customer sliding on ice right into a drive-through menu, winter brings plenty of risks that are inevitable. However, you can lessen the blow of these facility maintenance hazards with the right preparation.

Here are 3 ways to mitigate the risks of...

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090617 - 4 Questions to See if You’re Setting Your Business Up for a Bleak Winter-Hero Image Size - 1200 x 317.jpg

The best companies stay ahead of the curve by predicting and preparing for the worst. The winter is inevitable, so a pragmatic and effective snow removal plan during the season should also be on ice. Before it’s too late, ask yourself the following questions:

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As competition rises among convenience stores, retailers have been on the lookout for the perfect opportunity to tie-the-knot with the foodservice industry. Traditional convenience stores may offer a smaller variety of accessible snacks for consumers on the move. However, adding fresh, made-to-order products, ready-to-eat sandwiches and salads to their inventory will give consumers an added reason to shop their brand.

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071317 - Industry Snapshot Facilities Management Mobile Technology in Retail-Hero Image Size - 1200 x 317.jpg

At SMS Assist, the retailers we work with see the benefits of integrating mobile technology into their FM tasks every day, but where does the rest of the industry stand? How do retailers from around the country feel about the adoption of mobile technology into their facilities maintenance workflow?

We partnered with the PRSM Benchmarking Committee to find out. At PRSM2017 National Conference, PRSM retailers had the opportunity to...

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Our VP of Business Development for SMS Assist, Sean Hartnett, was recently featured in Retail & Restaurant Facility Business magazine. His article, Transparent Data Strategy, dives into the importance of using FM data and transparency to drive results like improved customer...

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050217 - 5 Ways a Reactive HVAC Replacement Plan is Hurting Your Budget-Hero Image Size - 1200 x 317.jpg

Any retailer knows that in-store temperature matters a great deal to customers due to its affect on their overall shopping experience. Imagine trying on new clothes while perspiring in your dressing room or browsing a store while shivering. Retailers are privy to the fact that most heating, ventilation, air conditioning (HVAC) equipment breaks down at the worst imaginable times. Situations like these are caused when the equipment’s...

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041217 - What Retailers Need to Know About Switching to All LED Lighting-Hero Image Size - 1200 x 317.jpg

For the average person, lighting is no big deal. Flip a switch. Change a burnt out bulb. That's about it. It's a completely different story for retailers, where lighting literally sets the stage, the mood, and even focuses customer attention on predetermined locations and products.

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033017 - 3 Ways That Asset Management Improves Your Bottom Line-Hero Image Size - 1200 x 317.jpg

The long-term value proposition of asset management combines asset optimization, strategic decision making and a higher return on investment. In the narrowest sense, it monitors costs and supports peak asset performance. Broadly, it facilitates vital document storage and accessibility, maintenance and repair cost management, vendor management and regulatory compliance.

Here are three ways asset management helps your business use...

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032117 - Hiring Heroes Veterans at SMS Assist-Hero Image Size - 1200 x 317.jpg

At SMS Assist, we’re always looking for the best talent to bring to our fast-paced, high energy, and rewarding work environment. Our core values of entrepreneurial spirit, teamwork, passion for service, and integrity guide our hiring process and help us find the right individuals to continue building one of America’s fastest-growing technology companies.

We’ve come to find that Veterans at SMS Assist are some of the strongest...

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031517 - Internet of Things Retail’s Newest Watchdog-Hero Image Size - 1200 x 317.png

The Internet of Things is transforming the in-store experience. From smart thermostats that improve energy use, to smart shelves that detect low inventory, the entire retail experience is going through a transformation. These upcoming advances in technology can also help mitigate risk down the road.

With facility safety, the IoT is like a watchdog. If a refrigerator door is left ajar, a light in the parking lot goes out, glass...

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030917 - What Indirect Operational Costs Affect Your P&L-Hero Image Size - 1200 x 317.jpg

Indirect costs are often overlooked and are not applied back to direct ticket costs because they are less tangible than hourly rates and trip charges. This makes them harder to calculate for the total cost of ownership. However, without evaluating these indirect costs, you lose transparency to accurately calculate the financial impact on your business.

Below we’ve outlined a few of the indirect operational costs for facilities and...

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030117- 3 Ways to Maintain (or Improve) Restaurant Brand Experience-Hero Image Size - 1200 x 317.jpg

Brand extends far beyond a logo. The best companies have a strong experiential component that relates to the way they use their space to make you feel specific emotions as part of their brand experience. Think about the best-in-class restaurant brands and how they set an exact tone and feel the minute you enter the door. The way a restaurant looks and the way guests feel during their dining experience affects brand arguably more than a...

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022317 - Three 5-Star Ways Store Manager Feedback Can Improve Your Business-Hero Image Size - 1200 x 317.jpg

We’ve entered an era where ratings rule. Whether it’s a Yelp review of a restaurant or a driver’s score on Lyft, consumers are now accustomed to having the instant satisfaction of applauding excellent service with five stars and reporting bad service with less. In fact, 62% of businesses now use a customer experience analytics reporting system (...

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021417 - No One Remembers Clicking a Buy Button Why Online Shopping Can’t Beat an In-Store Experience-Hero Image Size - 1200 x 317.jpg

Digital shopping is only part of the average buyer's journey. The physical retail environment is still going strong, which is why so many brands maintain retail buildings and some online-only retailers are now opening brick-and-mortar stores.

In a physical store, atmospheric details aren't just nice, they drive business.

The sights, sounds, and smells of a physical location are cogs in the customer experience machine. With a...

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020817 - 4 Proven Ways Preventative Maintenance Pays Off-Hero Image Size - 1200 x 317.png

The hard-dollar bottom line of preventive maintenance is this: It has a demonstrable impact on the budget.

Preventive maintenance can prove its ROI if facilities managers know which metrics to analyze. These stats vary by facility, and they aren’t always cut-and-dried. For example, even soft benefits, such as customer perception and satisfaction, carry weight, according to...

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013117 - MVP Maintaining Valuable Properties - Social Size_013117 - MVP Maintaining Valuable Properties - Social Size - 1200 x 317.jpg

Although the Patriots and the Falcons are the teams on the field playing for the ultimate NFL title, SMS Assist knows who the real MVP is during the big game. The facility maintenance team has a lot of preparation and elements to consider before they can call one of the biggest sporting events of the year a “win.”

Many stats are analyzed prior to Super Bowl Sunday, so we’re following suit. Here’s the play-by-play of all the facility...

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012417 - How to Track The Efficiency of Your Facilities Maintenance Program-Hero Image Size - 1200 x 317.jpg

How do you know if your facilities maintenance program is running efficiently? From a high level, it’s hard to tell. However, if you know the right KPIs to measure performance against, it is easier to monitor the efficiency, effectiveness and overall success of your facilities maintenance program. Keep reading to learn more about the four key performance indicators you should be tracking in 2017 and beyond.

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019171 - Top Challenges for Single-Family Rental (SFR) Property Management Programs in 2017-Hero Image Size - 1200 x 317.jpg

Over the last few years, investing in Single-Family Rentals has been a great opportunity for many institutional investors, but at the same time, the nature of the SFRs and characteristics of its residents provide unique challenges, especially from the property maintenance perspective. Here are the top three facilities maintenance challenges for an SFR portfolio to consider this year:

Challenge #1:...

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011617 - What is Work Order Avoidance_ -Hero Image Size - 1200 x 317.jpg

Work order avoidance is the process of preventing costs associated with work orders by actively troubleshooting maintenance requests. When done correctly, work order avoidance eliminates expenses associated with work orders such as trip charges, service charges and more. This not only avoids waste for your business, but can also increase your resident satisfaction.

For example, if a resident calls in and reports that their A/C is...

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011017 - How to Calculate the True Cost of Facilities Maintenance-Hero Image Size - 1200 x 317.jpg

In this post you'll learn that in order to calculate the total cost of ownership of a facilities maintenance management program, you have to analyze and consider the overhead because that is where there is an opportunity for improvement.

You're Asking the Wrong Question

To the untrained eye, the facilities maintenance arm of a business appears to be a black hole of cost. The costs of these FM...

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072816 - Our Money is On Chicago-Hero Image Size - 1200 x 317.jpg

Mayor Rahm Emmanuel paid a visit to the SMS Assist headquarters in late June, a company he learned about over five years ago. At that point, the office staffed less than 50 employees.

Much to his surprise, the technology company’s headquarters has expanded to three floors of the iconic John Hancock Center and is chock full of over 500 bustling workers, many of whom have started careers at SMS Assist within the last 12 months....

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072816 - SMS Assist CEO Mike Rothman Wins EY Entrepreneur of the Year Award IN THE MIDWEST-Hero Image Size - 1200 x 317.jpg

On June 16th, SMS Assist’s CEO Mike Rothman received the EY Entrepreneur of the Year® 2016 Technology Award in the Midwest category. The award recognizes outstanding entrepreneurs who demonstrate excellence and extraordinary success in such areas as innovation, financial performance, and personal commitment to their businesses and communities.

Mike was selected by an independent panel of judges during a black tie award ceremony held...

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To fuel our continuous growth and market expansion, we rely on the support of investors that value innovation as much as we do. Prior investors such as Pritzker Group Venture Capital and Insight Venture Partners shared our vision and have empowered us to transform the facilities maintenance industry and develop our world-class technology platform, One by SMS Assist.

Today we are celebrating the next wave of growth for SMS Assist....

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052716 - SMS Assist CEO Mike Rothman Finalist for EY Entrepreneur of The Year-Hero Image Size - 1200 x 317.jpg

SMS Assist is proud to share that our CEO, Mike Rothman, is a finalist for the EY Entrepreneur of the Year awards. Recognized as one of the most prestigious business award programs in the country, the EY Entrepreneur of the Year awards celebrate the country’s most innovative business leaders.

One of SMS...

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051316 - PRSM National Conference 2016 The SMS Assist Overview-Hero Image Size - 1200 x 317.jpg

As one of the largest, most widely recognized retail facilities management events in the country, PRSM National Conference is always an exciting event for our sales and operations team alike; and this year’s conference did not disappoint.

A Decade of PRSM Success

2016 marked my tenth year as a PRSM association member and my first year exhibiting at...

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051316 - Affiliate Spotlight Air Guys Heating & A_C-Hero Image Size - 1200 x 317.jpg

In our ongoing Affiliate Spotlight Series, we’ll share real-life stories about how a partnership with SMS Assist has helped our Affiliates go above and beyond for clients. Our operations team and technology platform give our Affiliates the resources they need to increase efficiencies...

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041916 - Expect the Unexpected with SMS Assist _ PRSM 2016-Hero Image Size - 1200 x 317.jpg

From improving your customer experience to responding to unanticipated asset repairs, having a facilities management plan in place is crucial as you evolve your business. With SMS Assist, facilities management planning is simple, and our professional and extensive Affiliate network ensures that help is only a click away. Our facilities management platform goes even...

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041916 - The Top 3 Benefits of Preventative Maintenance Programs-Hero Image Size - 1200 x 317.jpg

When it comes to business expenses, many companies overlook the importance of preventative maintenance and don’t concern themselves with repairs until there are visible signs of damage. While you'll spend less money in the short run, ignoring preventative maintenance and waiting until issues become problematic to address them is costlier in the long run.

For example, you might be tempted to ignore a roof that's in poor condition,...

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040616 - What Does SMS Stand For_-Hero Image Size - 1200 x 317.jpg

At SMS, we are known for a lot of things: our technological advancements in the facilities maintenance industry, our start-up spirit, even our location in Chicago’s iconic John Hancock Building. But there is one unknown that is asked by virtually everyone we meet…

“What does SMS stand for?”

This ambiguous acronym is always a glaring query in the minds of prospective hires, clients and Affiliates alike. You...

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033016 - Why You Should Put Landscaping Services on Your Spring-Cleaning Checklist-Hero Image Size - 1200 x 317.png

You’ve cleaned out your closet and scrubbed your floors, but what about your company’s spring-cleaning checklist? As warmer weather approaches, now’s the time to think about landscaping services for your facilities.

Below are a few reasons why landscaping services should be a top priority for your exterior facilities management plan:

1. Landscaping Can Help Make a Positive First Impression

Potential...

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