Many national retailers started small and grew their store’s footprint over time. However, as portfolios grow and locations age, the need for maintenance becomes exponential. Over time, this growth and aging exceeds a retailer’s ability to keep up, so they add a head count and consolidate vendors. In this situation, we see that the growth pace outruns the ability to hire, which creates new problems.
As these problems arise, facilities' teams transform into reactive fire stomping crews while sacrificing strategy, data analysis and service quality. Thus, maintenance expenses go up, oversight deteriorates and store appearance along with functionality suffers.
Fortunately, facility management solutions and technology has emerged to offer a comprehensive and integrated process that protects retail clients from uncontrolled maintenance spending while maximizing the clients' internal resources. In the last few years, we have seen the trend of retailers adopting these technology solutions.
Here are some reasons for this trend: