Staying aware of a contractors’ performance history is crucial when planning for the upcoming snow season. Comparing a contractor’s cost structure to their quality of work can lead to an informed assessment of their performance.
A facility maintenance manager should be able to break down a contractor’s cost structure and understand the material and labor costs associated with a snow season. Understanding these small details can help an executive realize the costs they spent on the services they received.
Comparing the materials and labor costs to the quality of service allows a facility manager to quantify the value of their past contract and decide if it is a decent fit for their facilities in the future. However, it is difficult to get measurable statistics on the quality of work provided, so facility executives have begun to collect ratings for performance history.
Involving store personnel is an effective way to collect measurable data on service quality because they are affected by the performed services. If a service provider does not perform quality work, the store personnel or the store manager must take on the responsibility of keeping the store accessible when snow or ice occurs. The best-in-class operators encourage store managers to rate each snow service and use these ratings to identify performance history and improve facility maintenance strategies.