Naturally, completing services take less time when a facility manager only has to communicate with one service provider. A technician that works consistently with a restaurant knows what is expected of them during a service. Teaming up with a service provider and agreeing on a procedure that encourages technicians to provide service details can reduce return visits.
Creating a procedure where technicians follow up after a service can keep the facility manager aware of the health of the equipment in their restaurants. A communication procedure also enables new relationship dynamics and helpful opportunities between the technician and the store personnel. For instance, if a technician is providing a recurring hood cleaning, but notices that the exhaust fan is rattling, the technician will know:
- Who they can report the problem to
- If they should tend to the problem immediately or if a new work order is required
- How to document all the work they provided in a report if they tend to the problem
Service details also allow a facility manager to see the costs associated with services and understand what piece of equipment is costing the most money. With that information, a facility manager can quickly decide whether replacing the equipment or repairing the equipment is better for the bottom-line.