Any retailer knows that in-store temperature matters a great deal to customers due to its affect on their overall shopping experience. Imagine trying on new clothes while perspiring in your dressing room or browsing a store while shivering. Retailers are privy to the fact that most heating, ventilation, air conditioning (HVAC) equipment breaks down at the worst imaginable times. Situations like these are caused when the equipment’s performance is stretched to its limits during extreme heat or cold and your asset falls short.
So, why are so many retailers so reactionary to this critical maintenance category?
Reactive maintenance isn’t without advantages...at least on paper. Otherwise, it wouldn’t be such a challenging approach to overcome. Unfortunately, the money saved by delaying HVAC replacement tends to grow until it’s a looming expense when replacement reaches mission-critical. According to Avonda Air Systems, unplanned service calls cost as much as 9 percent more than planned maintenance. They explain, "As you’re forming your plan, consider this: reactive maintenance should only be performed on components that are inexpensive, easy to replace, where failure does not cause collateral damage in the system."
Here are some of the ways reactive HVAC replacement strategy can cost your stores: