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Marc Shiffman added the title of president to his chief financial officer role in January—his promotion was recently mentioned in Crain’s People on the Move section. During his nine years at SMS Assist, Marc has gone above and beyond in all aspects of the business, including accounting, corporate finance, human resources, legal, marketing, compliance, training, and operations.

In honor of Presidents Day, we sat down with Marc to talk...

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SMS Assist made it on the 2018 Forbes Cloud 100 list for the third year in a row at number 55! We are extremely proud to be recognized by Bessemer Venture Partners, Forbes and...

090518 - Did you Hear? We're Opening a New Office in Naperville - Website Hero Image_Hero Image.png

We are so excited to announce that we have opened a new office location in Naperville at CityGate Centre to accommodate our continued growth! We chose Naperville for the new office because of the city’s robust business environment and highly-skilled workforce. Our new home has space for up to 400 SMSers. We’re starting with about 30 customer-service roles in October. Interested?...

082318 - You've Been Preparing For Hurricane Season Wrong All Along  - Website Hero Image_Hero Image.jpg

Three of the top five costliest U.S. hurricanes on record occurred in 2017. This season, NOAA’s forecasters predict a 70-percent likelihood of 10 to 16 named storms....

061318 - Confronting HVAC Costs is Worth the Wager - Website Hero Image_Hero Image.png

Everyone knows HVAC expenses can be challenging to measure and manage. Understanding your true costs for service and repairs, installations, and energy can improve your ability to manage the long-term total cost of ownership. Confronting these financials will help organizations develop and manage a budget objectively. Below are some common cost components of an HVAC system and the strategies to optimally measure and manage them.

061518 - Before You Repair Your Facilities Flooring, Read This - Website Hero Image_Hero Image.jpg

Commercial flooring is extremely durable, but many different factors can affect how long it lasts. The geography of the location, dolly transportations, gondola movements and consumer traffic all put the floor at risk for damages. It’s vital to have a reactive plan in place when the unpredictable happens because commercial flooring doesn’t show signs when it is near the end of its life. When accidents and damages occur, a store manager can...

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Heads-up! Keep your PRSM login information handy as we dive into the ways a facilities maintenance partner simplifies floor care.

Sixty-nine percent of nationwide retailers schedule recurring floor care services at more than half of their locations, but a majority of stores don’t have the necessary support they need. The execution of a...

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Big-box retailers have evolved the shopping experience by offering curbside pickup and delivery, and consumers...

040418 - How to Avoid Buyer’s Remorse During Snow and Ice Season_Hero Image.jpg

We all know the sense of regret in the pit of our stomachs after making a shortsighted purchase. Facility executives who are the decision-makers behind snow removal programs can also identify with buyer’s remorse when a snow season ends and they have to pay the operational and financial costs for inadequate snow removal services.

Facility executives should change the way they select their snow removal plan if they want to prevent...

Prepare Your Facilities for Threats during Snow and Ice Season - Hero Image.jpg

Do your facilities have a snow and ice escalation plan? Creating a strategy for different storm levels that cover all the bases will provide peace of mind for everyone involved: facility managers will know their next steps and service providers will understand what is expected of them. However, creating a strategy takes planning along with trial and error.

We understand managing multiple facilities during snow and ice season is...