• Residential Maintenance Services

RESIDENTIAL

Standardize. Simplify. Execute.

Through our robust technology and unparalleled market density, SMS Assist will standardize your approach to repairs and maintenance and provide you and your tenants with a simple, turnkey process to handle every issue, while also lowering your overall cost of management.

Request Information

Resi Image-03.png

RENOVATING YOUR MAINTENANCE OPERATION

CASE STUDY

  • CLIENT:

  • • 30,000 SFR locations across the country
  • CHALLENGES:

  • • Difficulty managing maintenance work order volume
  • • Limited home-grown technology
  • • Limited visibility into maintenance operation
  • • Difficulty managing maintenance costs
  • • Limited information of SOW prior to dispatch
  • FULLY MANAGED SOLUTION:

  • • SMS' platfrom and ops center easily absorbed work order volume, while troubleshooting each work order
  • • Technology platform provided real-time visibility into maintenance operations
  • • SMS buying power provided average ticket cost reduction
  • • SMS technology platform and processes collected precise information on each work order's SOW to deliver the right technician the first time
Residential Impact v7-03.png

The SMS Assist platform lowered the cost to maintain their homes, generating higher yields on their portfolio, while also improving their residents’ rental experience.

RESULTS TO WRITE HOME ABOUT

"After the implementation of the SMS platform, we’ve experienced many improvements and efficiencies across our business. From the integrated technology platform to the operational call center and vendor management teams, the entire SMS solution has allowed us to rapidly drive down our total cost of ownership while improving our resident maintenance experience."

Justin Iannacone - EVP, Colony American Homes

LET’S TALK STRATEGY

With SMS, home is where the headache isn’t. Reach out for more information on how we can take your facilities maintenance program from reactive to proactive to strategic.

2cedbf91c07beb8b50b73b4c5e43c0ea-9af789f6427f19d0aabec0d1587ac890.png