Vice President of Operations
Shawn Rouse is a seasoned facility maintenance industry professional and joined SMS Assist in July 2016 as vice president of operations. He is responsible for account strategy, customer satisfaction, revenue and margin achievement and overall client operations.
Prior to joining SMS Assist, Shawn served as vice president of operations for First Service Networks, a multi-site facility maintenance provider where he was responsible for leading business transformation initiatives, including new client implementation and operations centralization. Before that, he was director of strategy and development for FM Facility Maintenance, focusing on data analytics and financial modeling for value creation modeling and process improvement. From 2005 to 2009, he served as vice president of operations for Savin Foods USA, a restaurant operations startup, and between 1998 and 2005, he oversaw sales solutions, product strategy and business analytics for several global organizations, including Intel, Gartner Group and Gate Gourmet.
Shawn holds a bachelor’s degree in management and economics from Gettysburg College and an MBA from the Goizueta Business School at Emory University