Vice President, Strategic Account Operations
Richard Wender joined SMS Assist in 2016 with over 30 years of operations management experience in the Integrated Facility Maintenance Market with a concentration in janitorial services. As a senior vice president with Kimco Services, Richard had direct operational responsibility for a portfolio of over 3,000 locations, 90 managers and 6,000 employees.
Richard has been responsible for fiscal accountability, customer retention, quality control and management development. He has led the implementation of service level agreements and key performance indicators for both commercial and corporate clients with geographically diverse national portfolios.
Richard earned his bachelor’s degree from University of Illinois-Urbana and his MBA from Loyola University Quinlan School of Business. He also successfully completed Six Sigma Black Belt training.