Lauren Glandt joined SMS Assist in 2005 as the compliance manager where over the past 8 years she built and managed the Compliance Department overseeing all contract, insurance, W9 and I9 compliancy for SMS Assist's Affiliate network of over 28,000 contractors. As the vice president of Compliance, Ms. Glandt developed the processes, procedures and training that ensured compliancy of all Affiliates who work with SMS Assist. The Compliance Department plays a vital part in protecting SMS Assist and all customers who work with our company from liability and safety concerns. Ms. Glandt also managed all claims and claim legal proceedings for SMS Assist. She worked with all SMS Assist clients to ensure indemnity and defense obligations were met and protected.
Ms. Glandt was the vice president of operations in the Facilities department; managed the customer relationships, contract spend and oversaw a team of 60 employees who managed the maintenance needs of over 8,000 retail locations across the country. Ms. Glandt’s leadership and proven talent for operating, process improvement, team building, technology improvement and customer satisfaction made her a critical player to ensure overall customer satisfaction.
Most recently Ms. Glandt was promoted to the vice president of Training to develop and implement a process and training program for all SMS Assist employees, customers and Affiliates on SMS Assist’s business, proprietary systems and mobile application. Ms. Glandt’s extensive knowledge on all SMS Assist proprietary systems will play a crucial role to ensure all SMS Assist employee’s, clients and Affiliates have the tools and knowledge necessary to excel.
Prior to joining SMS Assist, Ms. Glandt worked for SMS Assist’s sister company, Niles Industrial located in Fenton, Michigan.