• SMS Executive Team

Executive Team

Our leadership team is comprised of industry experts, technology specialists and world-class business professionals.Their diverse areas of expertise are reflected in SMS Assist’s intense customer focus, fiscal strength and commitment to innovation.


Mike Rothman

Chairman of the Board & Founder

Michael Rothman has over 25 years of experience in the industrial service sector and 10 years in the retail services industry. Mr. Rothman served as chairman and CEO of SMS Assist, L.L.C. since its startup in 2003 to May 2017. Mr. Rothman currently serves as chairman.

Mr. Rothman founded SMS Assist in 2003 with six employees. Under his leadership, SMS Assist transformed into one of the fastest-growing technology companies in Chicago. In 2016, the same year Rothman was named a Midwest Entrepreneur of the Year and also a national finalist by Ernst & Young, SMS Assist received $150 million in Series D funding at a $1 billion valuation from Goldman Sachs Investment Partners, the same team that invested in Uber, Facebook, Pinterest and Spotify. SMS Assist has also been ranked on the Forbes World’s Best #32 of 100 Cloud Companies list, the Deloitte Technology Fast 500 for two years running, a 2017 Digital Edge 50 award winner, and in...

Taylor Rhodes

Chief Executive Officer & Board Member

Taylor Rhodes joined SMS Assist in 2017 as Chief Executive Officer, where he is responsible for the creation and implementation of the company's vision, strategy and operations. Mr. Rhodes focuses on the combination of an engaging company culture, technology innovation and a customer-first service orientation to differentiate SMS Assist from its competitors.

Mr. Rhodes joins SMS Assist with two decades of technology and services leadership experience, most recently as CEO of Rackspace, the number one managed cloud company. After joining Rackspace in 2007, Mr. Rhodes was part of the leadership team that led its growth from a cloud pioneer to an industry leader with more than two billion dollars in revenue.

Under his leadership, Rackspace was consistently recognized as a technology and customer service leader in Gartner’s® Magic Quadrant, the annual ranking of top competitors in the cloud industry. It was also named #2 Best...


Chief Financial Officer & Chief Administrative Officer

Marc Shiffman currently serves as the chief financial officer and chief administrative officer. Shiffman joined SMS Assist in 2010 to oversee special initiatives. Since joining the organization, he has primarily focused on finance and administration, including accounting, corporate finance, human resources, legal, marketing, compliance training and operations.

Prior to joining SMS Assist, Mr. Shiffman founded Marc R. Shiffman Advisors, which provided general management and consulting services to specialty and consumer products companies. In his role there, Mr. Shiffman provided strategic, financial and operating support as well as interim executive management. He also sourced deals, evaluated opportunities and performed due diligence for potential acquisitions across multiple industries.

Before starting his own consulting practice, Mr. Shiffman served in financial and general management positions of...

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Chief Revenue Officer

Matt Renner joined SMS in September 2015 as chief revenue officer responsible for building a world-class leadership and global sales teams and fostering leadership in key areas of the company to attract and retain talent.

Matt spent 20 years at the integrated cloud applications and platform services company, Oracle, most recently as Senior Vice President of Business Intelligence and Enterprise Performance Management for North America. During that time, he led an organization of more than 900 people.

Matt’s Oracle career included numerous information technology sales leadership roles across core technology, applications, and decision support organizations handling the most complex Oracle solutions and customers. In his role as the executive leading all of Oracle’s North American private-company accounts, Matt managed a team that was responsible for more than $1 billion in new and recurring license and support revenue. He also previously worked...


Director of Operations

Colin McGinnis joined SMS Assist in July 2016 as director of operations responsible for all operations functions in the organization, including procurement, implementation, process improvement and team development to support SMS Assist’s best-in-class customer service.

Colin brings more than 30 years of operations leadership to SMS Assist, most recently as senior vice president of store operations for Family Dollar, a national discount retailer and long-standing SMS Assist client. In his 12 years with Family Dollar, Colin held progressive operations leadership roles for an organization with more than 55,000 employees, overseeing store development and deployment, procurement, store services and facilities maintenance. From 1986 to 2004, Colin was a regional operations manager for Eckerd Drugs, where he led numerous customer-facing initiatives to improve revenue, productivity and the overall customer experience.

Prior to his operations...

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Chief Product Officer

Board Member

In the past several years and as the chief product officer, Mr. Rothman has reviewed the needs of operations and demands of the current market to reimagine SMS Assist systems purposed to strengthen the value proposition and overall solution offering to both the subcontractor and the client. In the design, the focus has been to gather and interpret data in a manner in which leverages the efficiencies of the subcontractor and operations in the performance of basic duties, without placing any added burden on the subcontractor in the process.

SMS Assist has successfully removed the unnecessary touch points in the work flow from both the subcontractor and operations perspective to enable both parties to focus on execution excellence and in support of more effective decision making. The success in the pursuance of this disruptive technology platform to support integrated management of basic facilities maintenance services is realized...


President, Residential

Mike Travalini joined SMS Assist in February 2016 to focus on the company’s rapidly growing residential division. He joins SMS Assist from Waypoint Homes, where he served as the senior vice president of operations. Mr. Travalini oversaw the national repairs and maintenance department, which included a nationwide team of technicians responsible for maintaining the company’s portfolio of 17,000 homes and related customer service and technology initiatives.

Prior to Waypoint Homes, Mr. Travalini was the director of acquisitions at the Laramar Group, a Chicago-based residential owner and operator with more than 40,000 national apartment units. He began his career as an auditor in the real estate practice group at the Boston office of Ernst & Young LLP.

Mr. Travalini, a CPA, earned his MBA from Northwestern University’s Kellogg School of Management with concentrations in Real Estate and Finance. He earned his bachelor’s degree in accounting...


Chief Information Officer

Jianqing Zhao joined SMS Assist in 2009, through the acquisition of SMS SMART. He is currently the CIO of SMS Assist. Mr. Zhao leads the development group in delivering the best proprietary technology and applies it to the facility maintenance industry. Mr. Zhao manages and oversees two SMS Assist development centers in China made up of about 60 people. He and his development team have designed and implemented MarketplaceSupport (MPS), which consists of a vendor management system, customer management system, call center dispatching system, store survey system and an IVR (Integrated Voice Response) system. He works closely with the CEO and chief innovation officer to create SMS Assist new technology, Snow and Ice Management (SIM), Recurring Maintenance System (RMS) and Global Services Management Platform (GSMP). Prior to SMS SMART, Mr. Zhao lead several IT development teams for large Fortune 1000 companies.

Mr. Zhao received a bachelor’s degree...


Chief Human Resources Officer

Anne Scharm joined SMS Assist in July 2016 and currently serves as chief human resources officer. With a focus on driving organizational strategies and employee engagement, she is responsible for leading human resources strategy and talent management and development for the company.

Prior to SMS Assist, Anne was senior vice president of human resources for Hunt Companies, a real estate and financial services company. In addition to leading human resources and talent functions for 1,500 Hunt employees across 30 states and 17 business lines, she implemented new human resource systems and strategized with the leadership team to grow employee engagement through acquisitions and divestures. Previously, she was vice president of human resources for A.M. Castle & Co., a $1 billion global supply chain company, driving talent-focused initiatives and compensation and benefits programs. She also led organizational development for Delnor Health...




Vice President, Strategic Operations

Jamie Cusack is an experienced operations, technology, and business strategy professional who has advised clients in the retail, industrial equipment, transportation and logistics, utilities, pulp and paper, telecommunications and for-profit education industries. Throughout his career he has demonstrated strong analytic abilities used to quickly identify problem areas and devise and implement solutions for process optimization, revenue growth, and cost reduction.

Prior to SMS Assist, Jamie was a vice president in AlixPartners’ Enterprise Improvement practice where he led numerous initiatives to improve operational effectiveness and closely advise C-suite clients. Jamie has developed and executed programs to improve profitability through process reengineering, business model enhancement, organizational restructuring, and technology infrastructure rationalization. Prior to joining AlixPartners, he was a manager at Accenture where he...

Shannon Kenny

Vice President of Operations

Shannon Kenny, originally joined the company in 2011 as part of its growing Exterior Services team. By 2012, she became the account manager for one of company’s largest Exterior Services accounts, and as her responsibilities have grown with the department she has since overseen the delivery of more than 1.5 million exterior services for SMS Assist’s clients. In her current role, she is responsible for strategy, growth and Exterior Services operations.

Prior to joining SMS Assist, Shannon worked for a diverse range of organizations, including the Smashing Pumpkins, where she oversaw all executive operations for the group. Before that, she served as a buyer for Starcom, an international media organization focused on marketing, content and technology solutions.

With a family background in construction, Shannon brings a strong background in relationship building and effective project management to her professional. In addition to being...

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Vice President Operations, Facility Services

Josh Lessack is an experienced operational manager who has worked with retail, restaurant, hospitality, industrial and residential clients for more than 10 years. He has exhibited the ability to lead and motivate teams of all sizes, maintain a high employee retention rate, reduce client costs while maintaining profitability and assist with IT development, revenue growth and affiliate management.

Josh started at an early age in the construction field building residential homes and strip malls. He later began his own retail construction company serving New York, New Jersey, Pennsylvania, Delaware and Maryland. He joined SMS Assist as an operations associate in 2006 and has found himself involved with various functions of the company. With his guidance, the SMS Property Management Department consists of trained operations associates, team leads, subject-matter experts, vendor managers, procurement managers and data...

Michael L. McMath

Vice President, Client Services

Michael McMath has over 30 years’ successful leadership experience in corporate level facilities management, contracting and procurement. He has held senior management positions with Compass Group, Wal-Mart and Alcoa. He has effectively managed annual maintenance budgets exceeding $1 billion dollars. He has operational experience with multi-unit national retail, industrial plant-manufacturing-operations and military base operations. He has developed and executed innovative cost savings initiatives specific to: asset management, inventory reduction, labor efficiency programs, net funds flow, customized consignment arrangements and CMMS initiatives. He has led process redesign initiatives and ISO registrations.

He retired from the US Army as a Lieutenant Colonel and the Deputy Director of Contingency Contracting for the XVIII Airborne Corps. He has global experience in strategic operations, planning and facilities management and has led...

Shawn Rouse

Vice President of Operations

Shawn Rouse is a seasoned facility maintenance industry professional and joined SMS Assist in July 2016 as vice president of operations. He is responsible for account strategy, customer satisfaction, revenue and margin achievement and overall client operations.

Prior to joining SMS Assist, Shawn served as vice president of operations for First Service Networks, a multi-site facility maintenance provider where he was responsible for leading business transformation initiatives, including new client implementation and operations centralization. Before that, he was director of strategy and development for FM Facility Maintenance, focusing on data analytics and financial modeling for value creation modeling and process improvement. From 2005 to 2009, he served as vice president of operations for Savin Foods USA, a restaurant operations startup, and between 1998 and 2005, he oversaw sales solutions, product strategy and business analytics for...


Vice President, Strategic Account Operations

Richard Wender joined SMS Assist in 2016 with over 30 years of operations management experience in the Integrated Facility Maintenance Market with a concentration in janitorial services. As a senior vice president with Kimco Services, Richard had direct operational responsibility for a portfolio of over 3,000 locations, 90 managers and 6,000 employees.

Richard has been responsible for fiscal accountability, customer retention, quality control and management development. He has led the implementation of service level agreements and key performance indicators for both commercial and corporate clients with geographically diverse national portfolios.

Richard earned his bachelor’s degree from University of Illinois-Urbana and his MBA from Loyola University Quinlan School of Business. He also successfully completed Six Sigma Black Belt training.




  • Vice President, Finance

Jason Moos joined SMS Assist in December 2011 following nearly 10 years in public accounting. Jason currently serves as vice president of Finance, collaborating with the CFO to oversee all facets of finance and accounting for the company, including billing and collections, vendor management as well as tax and treasury management. He also works to ensure successful relationships among SMS and its customers, vendors, consultants and employees.

Prior to SMS Assist, Jason was a manager for FGMK, a professional services firm providing assurance, tax and advisory services to privately held businesses, global public companies and entrepreneurs. He worked closely with several rapidly growing, privately held companies across real estate, retail, manufacturing and service industries on audits, reviews, tax initiatives, software integration and consulting on due diligence projects. He also led internal planning on various projects to accomplish...

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  • Vice President of Strategy, Pricing and Analytics

Alex Bezdek joined SMS Assist in 2014 and currently serves as vice president of strategy, pricing and analytics and chief of staff to the CEO, responsible for leading internal and client-facing initiatives, growth opportunities and operational improvements across the organization. Alex also spearheads the company’s strategic partnerships.

Prior to SMS Assist, Alex spent four years with Investor Group Services, a private equity consulting firm, where he led more than 50 market diligence, portfolio strategy, and investment screening projects that analyzed opportunities across diverse industries, including financial services, manufacturing and building services. Alex also spent six months as a volunteer consultant in Southern Africa for TechnoServe, an international nonprofit providing business solutions to poverty alleviation.

Alex holds a bachelor’s degree from Tufts University and an MBA from the...

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  • Director of Implementation &
  • Director of Financial Planning and Analysis

Matt Lerner joined SMS Assist in December 2013 and currently serves as director of implementation, responsible for onboarding new clients and ensuring client satisfaction following SMS Assist platform adoption. He also serves as director of financial planning and analysis leading the forecasting and budgeting processes for SMS Assist.

Prior to SMS Assist Matt spent more than a decade in finance and research, helping global corporations improve forecasting and reporting critical to their financial performance. Previously, as associate director of financial planning and analysis for UBS Global Asset Management, he supported bottom line improvement through the effective application of financial controls, accurate forecasting and intelligent reporting. Before that, as a senior financial analyst for Coca-Cola Enterprises and as a research analyst for Deloitte & Touche, Matt...


Vice President, Marketing

Guy Edasis joined SMS Assist in June 2016 and currently serves as vice president of marketing. With nearly two decades of experience in marketing strategy, high growth companies, general management and sales, Guy is responsible for leading the marketing team and implementing strategic initiatives to drive continued growth for the company.

Beginning his career as a lieutenant with the Israeli Defense Forces, and later as assistant to the chief security officer for El-Al in Europe, Guy most recently served as vice president of marketing for Signal, a global, cross-channel marketing technology company. Previously, he was general manager for Groupon in New York, overseeing regional sales and operations for the company’s most profitable market. In 2009, he served as an analyst for a private equity investment fund focused on renewable energy, and before that, he was a project manager for an Israel-based consultancy specializing in new products,...


  • Vice President, Recruiting

Lauren Glandt joined SMS Assist in 2005 as the compliance manager where over the past 8 years she built and managed the Compliance Department overseeing all contract, insurance, W9 and I9 compliancy for SMS Assist's Affiliate network of over 28,000 contractors. As the vice president of Compliance, Ms. Glandt developed the processes, procedures and training that ensured compliancy of all Affiliates who work with SMS Assist. The Compliance Department plays a vital part in protecting SMS Assist and all customers who work with our company from liability and safety concerns. Ms. Glandt also managed all claims and claim legal proceedings for SMS Assist. She worked with all SMS Assist clients to ensure indemnity and defense obligations were met and protected.

Ms. Glandt was the vice president of operations in the Facilities department; managed the customer relationships, contract spend and oversaw a team of 60 employees who managed the...



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Chief Revenue Officer

Matt Renner joined SMS in September 2015 as Chief Revenue Officer responsible for building a world-class leadership and global sales teams and fostering leadership in key areas of the company to attract and retain talent.

Matt spent 20 years at the integrated cloud applications and platform services company, Oracle, most recently as Senior Vice President of Business Intelligence and Enterprise Performance Management for North America. During that time, he led an organization of more than 900 people.

Matt’s Oracle career included numerous information technology sales leadership roles across core technology, applications, and decision support organizations handling the most complex Oracle solutions and customers. In his role as the executive leading all of Oracle’s North American private-company accounts, Matt managed a team that was responsible for more than $1 billion in new and recurring license and support revenue. He also previously worked...

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Vice President, Sales Strategy and Operations

Angelo Pileggi joined SMS Assist in April 2015 and currently serves as vice president of sales strategy and operations, leading the sales operations and support functions to drive continued growth for the company. Additionally, Angelo leads the evaluation and implementation of new business initiatives across the company’s vertical markets.

Prior to SMS Assist, Angelo spent 15 years in sales, marketing and operations functions, most recently as chief marketing officer for LinkCapital, a specialized financial firm. In his previous leadership roles for companies such as Sheffield Marketing Partners, VISANOW and Zebra Technologies, he focused on and driving scalable growth, organizational alignment and strategic direction for leaders, boutique companies and leading enterprises.

Angelo earned his bachelor’s degree from Loyola University Chicago and holds an MBA from the University of Chicago Booth School of Business.

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Director of Channels and Strategic Partnerships

Amir Ansari joined SMS Assist in May 2017 and serves as the director of Channels and Strategic Partnerships, where he is responsible for creating the go-to-market strategy and managing key partnerships to continue the accelerated growth of SMS Assist. Additionally, Amir leads efforts in developing client-focused solutions.

Prior to SMS Assist, Amir spent 20 years in strategic partnerships, sales and management roles with EMC, LVMH, Duty Free Shoppers, and Restoration Hardware. In his previous leadership roles, he managed multiple teams throughout the U.S. and abroad, created profitable joint partnerships, and led multiple large enterprise deals.

Amir currently lives in Chapel Hill, N.C. with his family. He earned his bachelor’s degree in economics from the University of California San Diego and holds an MBA from Western Governors University.

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Vice President, Sales

Kimmo Babinski joined SMS Assist in November 2015 as Vice President of Sales, where he is responsible for SMS’ most strategic accounts. Kimmo also works closely with other Pritzker Group Venture Capital companies to provide maximum value to our joint customers.

Most recently, Kimmo served as global sales director for Kenshoo, an agile marketing software company. Prior to Kenshoo, he spent 17 years across various sales leadership roles for Oracle, where he represented various software products, including those for enterprise resource planning and project management, supply chain management, business intelligence and database solutions for regional clients in retail, travel, transportation, hospitality and professional services. Before joining Oracle, Kimmo also served as a sales representative for i2 Technologies, EDS and Dell.

Kimmo holds a bachelor’s degree in business management from St. Edward’s University.

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  • Vice President, Sales

Caspar de Wijkerslooth joined SMS Assist in November 2015 as Vice President of Sales, Financial Services, and is responsible for expanding the SMS’ services and solutions for financial service clients nationwide. By applying best sales practices and thought leadership, his focus is on helping clients maximize the value from partnering with SMS.

Caspar has worked in leading sales and management roles for Fidelity Information Services, SAP, Oracle and Kenshoo. In addition to his experience in the retail, travel and hospitality industries, Caspar has worked with many leading global financial institutions to understand and develop solutions for mutually beneficial outsourcing and multi-client processing arrangements, including enterprise business intelligence, performance management and enterprise resource planning deployments. His proven track record of helping customers achieve their goals will drive joint success for SMS’ clients and...


Vice President, Sales

Menno Enters joined SMS Assist in January 2017 as vice president of sales and is responsible for sales leadership and growth in the retail convenience and discount chain markets and other retail clients in the Midwest region.

Menno has led several successful sales and operational organizations in energy and facility management over his 16-year career in the retail industry. Most recently, he served as vice president of sales operations and marketing for ABM Industries, where he was responsible for the development and performance of all sales and marketing activities in the Midwest. Before that, he was vice president of national sales for Facility Solutions Group, a national electrical, lighting, and energy management solutions provider. From 2006 to 2013, he served as director of energy and sustainability for Walgreens, overseeing a team responsible for creating and implementing a robust sustainability, maintenance, and energy efficiency program...

Sean Hartnett

Vice President, Sales

Sean Hartnett is vice president of business development for SMS Assist. Sean is responsible for partnering with clients to identify, quantify and build innovative FM solutions that align to their unique core business strategies. Prior to joining SMS Assist, Sean has worked for industry leading data and analytics companies where he partnered with C-level executives to identify, qualify and drive solutions within financial forecasting, operations, replenishment, facilities management, and demand planning functions. He holds a bachelor’s degree in Business Administration from Saint Joseph’s University in Philadelphia, PA

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  • Vice President, Sales

Susan Hecht joined SMS Assist in February 2016 as vice president, Solutions Development, Sales. She is responsible for the leadership, development and growth of the company’s national retail division.

Over her 20-year career, Susan has partnered with many of North America’s most recognized retail brands to help optimize facilities operations and deliver value to their organizations. Prior to SMS Assist, Susan led strategic sourcing and procurement for LogicSource, providing sourcing solutions for the retail and restaurant industries. Before that, she was vice president and retail sector lead for Lend Lease, specializing in turn-key project management for the company’s retail portfolio. Previously, Susan served as vice president of solutions development and sales for FM Facility Maintenance, vice president of corporate solutions for JLL, director of sales and marketing for ISP and vice president of Asset Technology, working to develop...

Ryan MacDonald

Vice President, Sales

Ryan MacDonald joined SMS Assist in November 2016 as vice president of sales, where he is responsible for expanding SMS Assist's services and solutions for clients nationwide. Through his focus on thought leadership and building strong relationships, he helps clients improve spending and efficiency while maximizing the value from partnering with SMS Assist.

Over the past 15 years, Ryan has worked in leading sales and management roles for Oracle and Xerox Corporations. Most recently, he served as application sales manager for ERP, EPM and cloud solutions in financial services for Oracle. From 2003 to 2012 he held several sales and technology specialist positions with Xerox, where he worked with leading global companies to understand and develop solutions for outsourcing and multi-client processing arrangements, including enterprise resource planning deployments, enterprise business intelligence, performance management. His proven track record...

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  • Vice President, Sales

Tucker McDermott joined SMS Assist in February 2016 as vice president of Sales, responsible for growing the company’s residential and retail client base with real estate investment trusts (REITs), alternative investors and operators with large, distributed real estate portfolios.

Prior to SMS Assist, Tucker was executive vice president of business development for Fay Servicing, which he co-founded in 2008. In addition to raising start-up capital for the Chicago-based special servicing company, he built and managed relationships with alternative investors to grow Fay Servicing into an industry leader with more than $9 billion in distressed residential mortgages and real estate-owned (REO) properties under management and more than 450 employees across five different offices in the U.S. Tucker was also responsible for leading the marketing strategy and forming relationships with the firm’s blue chip clientele of private equity funds,...

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Vice President, Sales

Nate Manning joined SMS Assist in May 2017 as vice president of Sales, responsible for developing and expanding the company’s client base with national and regional retailers.

Over the last 20 years, Nate has worked with hundreds of leading retail organizations throughout North America, to increase profits and streamline operations. Prior to SMS Assist, Nate was a senior director of solutions engineering with NCR Corporation, supporting their ongoing transformation into a global enterprise software company. Before NCR, he was a senior executive with JDA, a leading retail supply chain solutions company, where he worked with many of the global top 100 retailers implementing enterprise supply chain and store operations platforms. Previously, Nate held several sales and management roles at Infor and AT&T.

Nate has a degree in marketing from Clemson University, champions of the 2017 college football playoffs. He holds an MBA from...

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  • Vice President, Sales

Michael Toth joined SMS Assist in April 2015 as vice president of Sales, and is responsible for the leadership, development and growth of the company’s national restaurant division.

For more than 20 years, Mr. Toth has led several national restaurant and retail brand expansions and is a respected sales and operations professional with veteran experience in national sales, multi-unit operations, training and developing strategic partnerships for the restaurant and retail industries. With his additional experience in sales and operations for several national startups, Mr. Toth understands the unique demands of growing companies and the importance of setting and exceeding expectations to benefit organizations and their valued customers.

Mr. Toth holds a bachelor’s degree in business management from Belmont Abbey College.

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  • Vice President, Sales

Dave Turner, vice president, Business Development has been a part of the SMS Assist team since its beginnings as a floor care company in 1989 and has worked alongside Michael Rothman, CEO of SMS Assist, with diverse responsibilities throughout the years including sales, sales management, marketing, project management, rollout implementation and customer retention.

Mr. Turner’s key accomplishments at SMS Assist include the generation of major opportunities and prospects, and closing deals with several high-profile clients. Additionally, while heading sales for an SMS Assist legacy company, Mr. Turner was responsible for the successful sale, rollout and maintenance of several multi-unit chain accounts totaling over 20,000 national locations.

Mr. Turner holds a bachelor of arts degree in English from the University of Colorado.


Meet the rest of our team

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